Shipping policy

Free shipping in New Zealand with any purchase over $190.00. For purchases under $190.00 shipping is $12.50.

A signature is required on delivery for all Studio 18 orders. If you are not home when your parcel is delivered, a courier pick up card will be left for you. You will need to take it in to the courier office stated on the card and provide identification to collect your parcel. Delivery notifications are also available via your tracking details.

Please be aware that if you return your item a flat rate of $12.50 will be deducted to cover the initial courier cost. You are responsible for the payment of courier fees for any exchanges or returns.

Please allow 2-3 Business days for delivery from when the order was received. Rural delivery can take up to 5 Business days depending on your area and incurs an additional fee of $6.00.

If you have any concerns regarding the delivery of your order please make direct contact with the courier company. We are happy to help further if you contact us and provide the query number provided by the courier company.

We do ship internationally however you are responsible to pay for any taxes or duties on delivery into your country.

Australia $40.00
Everywhere else in the World $60.

Availability

Please note that we are also a physical store. This means that there is the potential for someone to be purchasing an item in our store at the same time you are purchasing online. If the unlikely event of this happening we will contact you straight away and organise a refund (or exchange for another item if you wish).